Refund policy Returns and Refunds: We offer returns on unopened product H2forLife and NXT LVL products within 14 days of purchase. Please contact us at 404-793-6999 or support@H2forLife.com to initiate a return. Ship the return to H2forLife, 24 Clear Lane, Blue Ridge GA 30513 . On receipt and and approval, we will credit your refund back to the original payment method and you will be notified by email. Refunds can take up to seven days post to your card according to your bank and credit card company policies. Only regular priced items, which are not discounted are eligible for a refund. All shipping costs are nonrefundable. You are responsible for shipping cost of returns. Damaged or Defective Products: If you receive damaged or defective product, please notify us 404-793-6999 or support@H2forLife.com. We will replace/exchange damaged or defective product.